Frequently asked questions

What is R3SHAPE all about?

R3SHAPE is focused on creating modern wellness solutions that fit into your daily routine, offering convenience, effectiveness, and high-quality ingredients to support energy, relaxation, and recovery without compromise.

Who can use these products?

Our products are suitable for adults looking for natural wellness solutions, but we recommend consulting a physician if you are pregnant, nursing, under 18, or have a medical condition.

Do they contain artificial additives?

No, our solutions are formulated with clean, functional ingredients inspired by nature and science.

What is the shipping timeline?

Most orders ship within 2–7 business days. A few specialty items may take up to 10 business days. You’ll receive tracking information as soon as your order is dispatched

Do you offer international shipping?

Yes, we ship globally. Delivery timelines may vary depending on the destination.

Can I track my order?

Absolutely! Once shipped, we’ll provide a tracking link via email so you can monitor your delivery in real time.

What if my order arrives damaged?

Contact us immediately at support@r3shape.com with photos of the damaged product, and we’ll assist you with a replacement or refund.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Contact us at support@r3shape.com for return instructions.

When will I receive my refund?

Refunds are typically processed within 5–7 business days after we receive the returned item.

Do you offer exchanges?

We currently don’t offer direct exchanges. However, you can return the product and place a new order for the desired item.